INFORMATION NOTICE ON THE PROCESSING OF PERSONAL DATA FOR PARTICIPATION IN CUSTOMER SATISFACTION SURVEYS
This notice is provided by the company "HELLENIC EXCHANGES - ATHENS STOCK EXCHANGE S.A." (hereinafter "ATHEX" or "the Company") with VAT number 099755108 and concerns the processing of your personal data carried out by the Company, in the context of your participation in customer and partner satisfaction surveys of the Company. Please read this notice in order to be informed in detail about the terms of processing of your data:
ATHEX will be the data controller of the personal data that are subject to processing in the context of conducting customer satisfaction surveys. The registered seat of the Company is in Athens, at 110 Athinon Ave., postal code 104 42, contact telephone number: +30 210 33 66 800, e-mail: email@example.com
Collection of personal data
The Company, in the context of conducting customer satisfaction surveys, intends to process personal data that it already has about you in the context of your cooperation with the Company, such as your full name, position in your company and contact details (email), as well as your answers to the satisfaction questionnaires.
Purpose and legal basis for processing the data
The personal data will be used by the Company for the purpose of conducting customer satisfaction surveys. The legal basis for the processing of personal data carried out for the above purpose is the fact that the processing is necessary for the pursuit of ATHEX's legitimate interests (par. 1(f), Article 6, Regulation (EU) 2016/679 (GDPR)), which consist of understanding the needs of stakeholders in the stock market, improving and upgrading the products and services offered by ATHEX to you and your company and, by extension, to the entire stock market and in improving your relationship with ATHEX.
Recipients of personal data
ATHEX will ensure that your personal data are processed solely by the necessary, in each case, personnel that has been properly informed regarding the secure processing of your personal data.
In addition, recipients of your data will be the natural and legal persons to which the Company assigns the conduct of customer satisfaction and market research surveys.
Further, the other companies of the ATHEX Group (ATHEXCSD, ATHEXClear) may be recipients of your data in cases where they provide to the Company services that are relevant to the purpose of processing described in this notice.
The aforesaid persons, acting in the capacity of personal data processors, have been informed and have committed themselves in advance to confidentiality in respect of your data, are fully aware of and follow the Company's instructions regarding the processing of personal data and take all appropriate measures to ensure protection of the data.
Transfers of data to countries outside the European Economic Area (EEA) or international organisations
Your personal data are not transferred outside the EEA.
Data retention period
Your personal data are retained, in the context of the specific purpose, only for the duration of the survey.
Rights of data subjects
In accordance with the provisions of Regulation (EU) 2016/679 (GDPR), as a data subject, you have the following rights, which may be exercised as appropriate:
- Right to access your personal data
- Right to correct and/or update your data
- Right to deletion / right to be forgotten
- Right to restrict processing
- Right to data portability
Exercise of rights
If you wish to receive further information about the processing of your personal data or exercise any of the above rights, you can contact the Company either in writing at: Athens Exchange S.A., 110 Athinon Ave., 104 42 Athens, for the attention of: Data Protection Officer (DPO), or by e-mail addressed to the Data Protection Officer (DPO) of the ATHEX Group at: firstname.lastname@example.org
Submission of complaints
If you believe that: a) any request submitted by you has not been adequately and legally satisfied, or b) your right to personal data protection is being breached by any processing that we carry out, you have the right to submit a complaint to the Hellenic Data Protection Authority (postal address: 1-3 Kifissias Ave., 115 23, Athens, https://www.dpa.gr/, tel. 210 6475600, e-mail: email@example.com).